Prices are exclusive of taxes, impositions
and other charges, including value added and similar taxes or charges imposed by
government authority, shipping charges. Elsist has the right to modify the prices
and the information relative to the products without prior notice.
The price list modifications doesn't apply to the orders still confirmed by our
Are valid the delivery terms stated by the
Elsist in its Order Confirmation only. Possible delays in the delivery, in any case,
don't give the right to the Customer to obtain price reduction, delay in payment
or other kind of compensation.
The goods are delivered "ex warehouse"
of our Company. The liabilities and the freight risks are charged to Customer only,
except the possible reimbursement by the Customer towards the forwarding agent.
If the Customer refuses to collect the sales products, all the risks, the liabilities
and the preservation burdens will be charged to the Customer only.
No minimum order is required, however orders
with a total amount less or equal to 50€ net will be charged of 10€
as order management fee.
Terms of payment
The first order must be paid by Cash on delivery
(were it applies), by Wire transfer in advance or by Credit Card/Paypal (e-commerce
Different payment conditions on the next orders may be agreed with our sale department,
according to the volumes of purchases, for Italian companies only.
The non-observance of the payment conditions (in the order confirmation stated)
causes the default, with the official discount rate of seven points increased, according
to the Italian law. If you don't observe the payment and the conditions terms, Elsist
has the right to demand the invoices settlement (also for un expired invoices),
to stop the supplies, to cancel the open contracts and to retry the payment conditions
agreed. Elsist has also the right to claim the damages.
The payments are not valid if they are not made to Elsist directly.
money back guarantee
In case of dissatisfaction, the Customer will
have the possibility to return the product, within 30 days from
the shipping date. He will be refunded of the spent amount except the cost for testing
and repacking (minimum fee 30€ for each unit returned). Customers who want
to take this advantage must simply return the whole product, "Delivered
Duty Payd (DDP)"
and in its original packing,
indicating in the Delivery note "Returned
for Refund" and indicating the reason of the dissatisfaction (see page Return
This warranty covers all the products marked "30Days money back Guarantee"
for a maximum amount of 500€ (Five hundreds euros); software
products and options (PCKxxx) are never covered by this guarantee. Larger amounts
of returned goods must be previously agreed with our sales department.
This warranty doesn't cover ordering errors and it's never
applied for products on offer.
The warranty duration is one year from the
shipment date of the goods or, for our proprietary products, if indicated in the
product data page, two years. It's possible to have the repair under guarantee on
condition that the returned products has not transformed, damaged or repaired without
authorization and that has been installed in accordance with the directions of Elsist.
No guarantee is applicable on the returned products without
the original label with
the code and the serial number of the article.
The products in repair must be returned "Delivered
Duty Payd (DDP)" (see page Return
of Merchandise) and with attached the RMA form. These products will
be shipped back "Ex Works (EXW)", with a special application form including
the founded defects and the replaced materials. No other expense or direct or indirect
damage, current or future, can be charged to Elsist. Possible shortages of the shipped
products must be communicated by the Buyer within and not over five days from the
The sales return, if they are not authorized
and "Delivered Duty Payd (DDP)", they will be rejected. The sales return will be credit
to the purchase price, with an expense reimbursement for the control and for the
repackaging. Except the case of "30 Days Money back Guarantee"
where applicable. The sales return of the product that are not in production any
more, cannot be accepted.
We don't accept returns of discontinued products or products shipped from more than
For every lawsuit that can arise in the interpretation
and/or in the supply execution it will has the exclusive jurisdiction the law-court
of Casale Monferrato.